IntraNext Systems is pleased to announce that our Event Intelligence® Computer Telephony Integration (CTI) software for contact centers has completed Avaya compliance and compatibility testing and is rated compliant with Avaya Aura® Communication Manager 8.1 and Avaya Aura Application Enablement Services 8.1.
IntraNext’s Event Intelligence capabilities help contact centers increase efficiencies and improve the level of service delivered to customers. Integrating into existing infrastructure environments to bring together pre-call intelligence, call routing business rules, and customer information, allows agents to focus on delivering best-in-class customer service. With customized screen pops and softphone toolbar options, Event Intelligence provides agents with the tools they need when they need them providing real-time event intelligence. CTI is a core competency at IntraNext and provides the foundation for all of our software solutions.
The Avaya Application Notes for Event Intelligence can be found on the IntraNext DevConnect Marketplace page.
IntraNext is a long-time Avaya DevConnect Technology partner. Our contact center solutions routinely undergo compliance testing to validate Avaya interoperability which provides our customers confidence that our solutions successfully interoperate with their existing Avaya communications infrastructure. For more information on IntraNext’s Avaya DevConnect Marketplace solutions, please visit our Avaya DevConnect Marketplace page.
IntraNext Systems has developed contact center solutions for over 25 years and specializes in secure payment software applications whether your agents work from home or work from the physical contact center. Our flagship product, SmartSIP®, is a software solution that secures telephone-based payments in VoIP environments. Based on our patented SIP layer technology, SmartSIP provides a DTMF suppression and masking solution that allows customers to enter their credit card details via their telephone keypad while staying in voice contact with a contact center agent. Stay tuned for exciting news about our IntraNext Platform and SmartSIP enhancements.
Event Intelligence® and SmartSIP®, are trademarks of IntraNext Software, Inc. dba IntraNext Systems. SmartSIP incorporates IntraNext US Patent No. 9,881,178.